After having talked about the lack of Software Testing-oriented references and testing techniques knowledge which, nowadays, seem to affect a lot of Software Testing professionals, it’s high time I went a little deeper into another curious phenomenon which, in my opinion, definitely denotes a serious lack of testing mindset.
Quite obviously, I want to talk about the umpteenth surprising (at least for me) thing which happened throughout the infamous meetup about so-called “Automated Testing” I recently attended, and which really shocked me.
It was when the presenter —while talking about the fact that, at the organization she works for, they are often releasing defects into production— justified this with a quite disturbing argument: “Well, if our customers are happy, why should we bother?“
Followed —after probably noticing the astonishment on my face— by the addition: “Of course, if we were testing medical devices, we couldn’t do that…”
Now, not only can I definitely confirm that, if you were testing medical devices, you couldn’t do that —unless you’ve previously performed a risk analysis, determined that the cost and effort to eliminate the corresponding bug is much greater than the benefit to the user, and responsibly informed the customer about all that—, but I take the opportunity to invite you to reflect on and try to reformulate your previous statement.
Do you really want to know why you should bother?
Well, basically because, as a tester —I mean, as a real one—, it’s your responsibility to take care of what could bother your customers…
By the way, since, as a tester, it’s also your responsibility to challenge your assumptions, are you sure your customers are really happy?
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